Shipping policy
SHIPPING COSTS
We ship Australia-wide and to New Zealand with Australia Post.
Within Australia
| Standard (Parcel Post) | $9.95 |
| Standard on orders over $100 | FREE |
| Express Post | $19.95 |
| Express Post on orders over $100 | $14.95 |
New Zealand
| Standard International | $19.95 |
| Express International | $29.95 |
Free shipping applies to standard delivery within Australia only. Bulky items are charged at a flat $14.95 within Australia and $29.95 to New Zealand.
We're not able to ship outside Australia and New Zealand at this time.
DISPATCH & DELIVERY
There are two parts to how long your order takes: how long we take to pack and dispatch it, and how long Australia Post takes to deliver it.
Dispatch
- In-stock items: dispatched within 3–5 business days
- Personalised items: made to order and dispatched within 5–10 business days
- Pre-order items: the entire order is dispatched once the pre-order item is ready. Please check the product listing for the estimated dispatch date.
Orders containing a personalised or pre-order item are dispatched together once that item is ready. If you'd like your in-stock items sooner, please place them as a separate order.
Delivery
Once dispatched, Australia Post Parcel Post usually takes:
2–4 business days within Queensland
3–6 business days interstate
Regional, rural and remote addresses take longer, and Western Australia and the Northern Territory can take longer again. Express Post is available at checkout if you need it faster.
Please note: Express Post speeds up delivery, not dispatch. Personalised and pre-order items still take the full making time shown above, whether you choose standard or Express. Express shortens the journey once your parcel is on its way.
Dispatch can take a little longer around Christmas, Easter and public holidays, and during sale periods. We'll always let you know if something is going to be delayed.
TRACKING YOUR ORDER
You'll find your tracking number in the shipping confirmation email we send once your order has been dispatched. Click the link in that email, or track it directly at auspost.com.au.
If you haven't received a shipping confirmation within 6 business days of ordering (or 11 for a personalised item), please check your junk folder first, then email us at support@lambandewe.com, occasionally an email address is entered incorrectly at checkout.
DELIVERY DELAYS & PARCELS THAT AREN'T DELIVERED
Once your order is with Australia Post, delivery timing is in their hands. Delays can happen, particularly during busy periods or in severe weather — and while we can't control them, we'll always help you chase a parcel. Email us at support@lambandewe.com and we'll follow it up with Australia Post on your behalf.
If no one is home, Australia Post will either leave your parcel in a safe place or leave a card and hold it at your nearest Post Office or parcel locker for collection. Details will be shown in your tracking.
INCORRECT ADDRESSES
Please check your delivery address carefully at checkout. If a parcel can't be delivered because of an incorrect address, or comes back to us undelivered, we'll need to charge the postage cost to send it out again.
If you'd prefer not to have the order resent, we'll refund the order value less a $9.99 handling fee and the original cost of postage that was charged to Lamb&Ewe.
WHOLESALE ORDERS
Shipping on wholesale orders is quoted separately. Please get in touch at support@lambandewe.com.