FREQUENTLY ASKED QUESTIONS
How long will my order take?
All orders are dispatched within 48 hours of the order being placed. Postage generally takes between 1-6 business days with Sendle (this is dependant on your location). Please keep in mind that it is possible that delivery make take longer than usual due to current circumstances.
Do you ship internationally?
We currently do not ship our products internationally due to the current rise of shipping costs internationally. We hope to be able share Lamb&Ewe with the rest of the world in future. Keep an eye out!
Can I pick my order up?
We are currently an online store only. We may occasionally pop up in local Melbourne markets or in local shop centres. We'll notify Lamb&Ewe lovers on Instagram of our next appearance closer to the date.
What is the cost of shipping?
We have a flat rate shipping fee of $9.95 for Australia only. All orders above $50 are offered free shipping for a limited time.
Will a receipt be sent with my order?
No, we will only provide a packing slip with your order. All invoices will be sent via email after your order is placed. A physical receipt will only be sent to wholesalers.
Can I get a refund or exchange?
Please see our refunds and returns policy.
Can we buy Lamb&Ewe products wholesale for our business?
Certainly! You can send your interest to us by emailing us at firstname.lastname@example.org. Please include your business name, ABN, website and a link to any of your business's social media accounts.
How do I change my order?
We send out orders within 48 hours of the order being place. Please email us as soon as you can so we attempt to try to make changes for you if your order has not already been sent.
How can I track my package?
All of our parcels are trackable. You will receive the tracking details once your order is packed and a postage label has been created.
What payment methods do you accept?
We currently accept VISA, Mastercard & Paypal.
Haven't answered your question?
If we haven't answered your question please email us at email@example.com or alternatively you can fill out our contact form here.