Returns & Refunds

Our policy sits alongside your rights under the Australian Consumer Law. Nothing here limits or replaces those rights.

If something is wrong with your order

If your order arrives damaged, faulty, incorrect, or not as described, we'll make it right. Depending on the problem, that means a repair, a replacement or a refund, and where the problem is major the choice is yours.

This applies to personalised items too. If we've misspelled a name you entered correctly, or an item arrives damaged or faulty, it's ours to fix.

Email us at support@lambandewe.com with your order number and, where you can, a photo of the problem and the packaging it arrived in. Photos help us sort things out quickly and work out what went wrong at our end, but they aren't a condition of your rights.

Please get in touch as soon as you notice a problem. There's no deadline on your consumer guarantee rights, though telling us early makes it easier to resolve.

Where an item is faulty, damaged or incorrect, we cover return postage and refund your original shipping cost.

If you've changed your mind

We don't offer refunds or exchanges if you've simply changed your mind, decided you don't need the item, or found it elsewhere.

Personalised and made-to-order items

Personalised items are made individually with the details you provide, so we're not able to accept them back for change of mind. We can't resell an item with someone's name on it.

Please check your spelling and capitalisation carefully before you order. We don't send proofs before production, so what you enter is what we make. If you spot a mistake straight after ordering, email us immediately and we'll change it if the item hasn't gone into production.

If we make the error, or the item arrives faulty or damaged, the section above applies.

How to contact us

Email support@lambandewe.com with your order number and what's gone wrong. We'll reply with what happens next.

Please don't send anything back before contacting us, as we may not be able to trace an unexpected return.

We'll process returns and refunds within 7 days of receiving the item, and email you once it's done. Do check your junk folder, as our emails occasionally end up there.

Refunds are issued to your original payment method.